FAQs

Answer
Can I pay my bill on line?
Yes, online bill pay is available for this division. Click here to pay your bill.
Do you take large items and when?
When you call our office 24 hours in advance of your pickup day, we will take some bulk items on your normal trash pickup day. For appliances, metal, or heavy items we will service with a different vehicle. Please call our customer service department at (804) 222-7070 for the schedule of these pickup dates. There is a nominal fee for the special pickup based on the type of item. Prices begin at $25.00.
Do you take large items and when?
When you call our office 24 hours in advance of your pickup day, we take heavy items on your normal trash pickup day (sometimes with a different vehicle). There is a nominal fee for the special pickup based on the type of item. Prices begin at $25.00.
Does the trash inside the cart have to bagged?
Yes. All trash must be bagged and placed inside the toter (if applicable) or your own personal trash cans. If you do not use trash cans please make sure your bagged trash is securely prepared.
How many toters (carts) are we allowed to have?
Each resident on an automated route receives one toter for no additional charge with the service. If you would like additional toters we will provide up to 2 toters for a nominal fee per month.
How will I know if my service will be changing?
Don't worry. We will notify you by mail of any service changes. We will also attach a flyer to your new recycle cart upon arrival, reminding you of the change along with a recycling schedule calendar.
I have heard various names for your company. Why is that?
Republic Services is a leading provider of solid waste collection, transfer, recycling and disposal services. Our local divisions operate under a variety of names. But, regardless of the name, we are all operating under the same mission—to provide our customers with service that exceeds their highest expectations.
What do I need to do to start service or get a price quote?
Starting service is easy. Simply call us today at (804) 222-7070. Our friendly customer service representatives will help get your service started.
What happens when my home service day falls on a holiday?
As a general rule, holidays push our pickup schedules back one day. For example, if a holiday falls on a Monday, Monday's routes will be run on Tuesday, Tuesday's routes on Wednesday, and so forth through Saturday.
What if we have extra bags?
Please call our office 24 hours in advance to advise us of the extra trash. There will be an extra charge for additional bags of trash.
What is your holiday schedule?
To acknowledge these holidays and to allow our employees to spend time with their families we do not provide service on: New Years Day Memorial Day July 4 Labor Day Thanksgiving Day Christmas Day
What time does the trash have to be out at the curb?
All refuse must be placed at the curb by 7:00 a.m. on your collection day.
What will you not pick up?
We will not pick up flammable products oil paint cans tires animal carcasses manure tree stumps dirt stone rock brick lead, acid/wet cell batteries railroad ties toxic materials bio-hazardous materials or waste propane/oxygen/helium tanks items containing gas or oil explosives live ammunition or weapons large amounts of animal waste oversized brush, (longer than 4 feet in length or 6 inches in diameter) bags weighing more than 50 pounds …or any items that cannot be safely loaded by our crews for removal or any items that may damage our hauling equipment
When will you pick up my bagged leaves?
We will pick up leaves starting September 1st. through November 1st. for individual subscription accounts. If you are in a city or town where you pay for your trash service through you taxes, please contact your city or town for leaf removal instructions. When the dates for 2010 are known, this section will be updated.
Where do you provide services?
We operate more than 400 local hauling divisions nationwide, including in Richmond, Virginia.